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What should you look for in a pixel vendor?
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Don't look for the cheapest price
You will get what you pay for. You sacrifice safety and quality when you opt for the cheaper pixel. Invest in a choice that will protect your family, and your home. Don't risk it.
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Ensure your vendor has history selling pixels, and is well-known in the hobby
Do not buy from new or untested vendors. New vendors may be out of business when issues arise.
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Be cautious buying directly from China
Purchasing directly from China limits your protections if issues arise, especially when dealing in larger quantities.
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Do not pay with Paypal Friends and Family
You may be offered a discount if you pay via "Paypal Friends and Family", however, you lose all recourse if something goes wrong. If a vendor is pushing you to pay with Friends and Family, that may be a red flag.
What do we request of the pixel vendors?
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Pixel strings should have a conspicuous lot number, or date of manufacture printed on the wire, PCB or affixed with a tag
It should be readily apparent the vendor of a pixel string and the general time frame of manufacture, so problems can be correlated and trends founds more easily.
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Pixels should not have a failure rate greater than 1 pixel per 1,000
Failures can occur when you test in your garage, or well into the season. Regardless of when a failure occurs, there should not be a failure rate that exceeds 1 per 1,000 in a season.
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Pixels should not catch on fire
If your pixels are catching on fire, it could be a manufacturer issue, or it could be unique to your setup. Regardless, pixels should not catch on fire; please report any fires to this site right away.
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Where possible, fire resistant materials should be used
Where possible, fire resistant materials can help avoid serious safety issues. Nothing is fool proof, however, this is a helpful step.
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Provide more transparency with regards to true wire gauge
It is well known in the hobby that wire gauges that are reported from China are not accurate; let's change that.
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Respond to issues in a timely manner and perform root cause analysis to wide spread issues
If an issue is identified with a specific product or vendor, the seller should provide a detailed report that explains what the issue is, how it was identified, how it was resolved and what lot numbers may have been affected.